AI agents
Yes — 24/7 coverage, with a smooth hand-off to your team when needed.
Your company’s phone never rings unanswered again — no matter the hour.
In short
The AI voice agent takes calls around the clock, including nights and weekends, and resolves routine requests on its own (bookings, information, lead qualification). When it encounters a complex situation, an urgent case, or an explicit request for a human, it transfers the call instantly, with full conversation context, to the right person on your team.
- 24/7 coverage, including weekends and holidays
- Resolves repetitive requests and bookings on its own
- Instant hand-off to a human, with full context
- Configurable rules for what gets escalated, and when
What the agent resolves on its own
Bookings, rescheduling, information about services and pricing, initial lead qualification, confirmations and follow-ups — none of these require human intervention anymore and are resolved instantly, whenever the customer calls.
How the hand-off to a human works
We define escalation thresholds together: a complaint, a sensitive financial request, or an explicit “I want to talk to someone”. In these cases, the agent transfers the call live or schedules a callback, passing along a summary of the conversation to your colleague.
- Escalation rules configured around your process
- Automatic conversation summary passed to your colleague
- Callback automatically scheduled if no one is available
What your team gains
Your team no longer spends time on repetitive calls and focuses only on cases that truly need human judgement — everything else runs automatically, non-stop.