EU-only storage, controlled access, a clearly defined retention period.

In short

Call recordings and transcripts are stored exclusively on EU infrastructure, with role-based access restrictions and a retention period agreed with you, in line with GDPR. Callers are informed the conversation may be recorded, and data can be deleted on request, like any other personal data in your company.

• Storage exclusively on EU infrastructure
• Access to recordings restricted by role
• Configurable retention and deletion period
• Clear caller notification, in line with GDPR

Where the data actually lives

All recordings, transcripts and call metadata are hosted in EU data centres, with no transfer outside the EU. The entire project stays 100% European, just like every other Visual-AI-Labs service.

Who has access, and for how long

We agree on a retention policy together (e.g. 30, 60 or 90 days) and on which roles can listen to or read transcripts. Every access is logged, and deletion of an individual’s data can be requested at any time.

• Retention policy configurable per use case
• Audit log for every access to a recording
• Deletion on request, in line with GDPR right to erasure

Informing callers

At the start of the call, the agent clearly states that the conversation may be recorded for quality and compliance purposes, exactly as in a classic call centre — nothing hidden.